Ipad Help Documents
This information on this help page is specifically for the Galashiels cluster of schools. Most of the information is applicable to all the SBC / CGI ipads and you are welcome to troubleshoot ipad problems using it where ever you live in the Borders. However please contact your local school to resolve problems. DONT contact Galashiels Academy, we dont have access to the background systems for other schools & we wont be able to help you
For everything to work successfully on the ipad there are 3 things that must all be set up correctly in a specific order.
1) safari browser must be connecting to the internet successfully.
2) the Outlook mail app must be logged in
3) Your Apple ID must be logged in correctly
once these 3 conditions have been satisfied the office apps, Teams etc should log in correctly. Most issues are caused by changing your Glow password on a classroom computer and forgetting to change it on the ipad.
Please ensure your ipad is fully charged ready for school use. A full charge will last several days of normal day to day use.
Please remember when leave school & return your ipad we need the ipad, case, the official Apple 2 part snap together plug & the official cable returned.
Common problems with the IPADS
There are assorted issues that affect the functionality of the ipads. These are the common ones we see. Please click on a topic which will take you to a new page with the help information on it.